Your Safety, Guaranteed
Haileeb.gg SecureShield ensures every transaction is safe, legit, and scam-free. We take responsibility for the buying process so you can trade with complete confidence. As a buyer, you’re fully protected if a seller fails to deliver or the item doesn’t match the listing.
How it works
- Payment held securely. Haileeb.gg holds the seller’s payment until you confirm your order is received and matches the description.
- Dispute? We freeze and investigate. If any issues arise, Haileeb freezes the payment and steps in to resolve the dispute.
- Full refund if not delivered / not as described. If the order isn’t delivered or doesn’t match the listing, you’ll receive a full refund—no hassle.
What’s covered
- Seller fails to deliver within the guaranteed time
- Item/service not as described in the listing
- Wrong/invalid account details provided by the seller
- Items or currency obtained via cheating/fraud (impacting your account)
What’s not covered
- Orders not placed on Haileeb.gg
- Posting evidence only on external platforms (not via Haileeb)
- Buyer altering the account (changing login, playing, purchases) before reporting
- Bans caused by your actions or by violating game rules
How to get help fast
- Open the order chat and message the seller.
- If unresolved, click Raise a Dispute on the order page.
- Contact Live Chat if you’re stuck—we’re here 24/7.
Quick FAQs
When do you release payment to the seller?
Only after you confirm delivery or our team verifies that the order matches the listing.
What if my order is late?
Message the seller in the order chat. If they can’t resolve it, raise a dispute—our team will review and can refund if delivery fails.
How long do refunds take?
Store credit is fastest. Refunds to the original method typically complete within 7 days (processor/bank dependent).
Does SecureShield cover every game?
Yes—coverage applies across Haileeb.gg. Always keep communication and proof within the order page.
What proof should I provide?
Screenshots/video of the listing and delivery, timestamps, and order chat messages. Keep everything inside Haileeb for fastest resolution.